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IT Department Digital Transformation

UBDS supported a prestigious university ranked in the top 10 worldwide with the reorganisation of their IT department to deliver world-class information technology


Higher education organisations are typically at the forefront of research and innovation, with digital technology being no exception. The global competitive landscape, coupled with the impact of COVID19, has ramped up the need for agile, innovative digital functions that can support research and teaching methods.

Many higher education organisations offer outstanding management courses and leadership training and boast knowledge of the latest technological solutions. However, these resources often do not translate into tangible success with IT management – universities often struggle when it comes to implementing superior information technology (IT) practices for their institutions.

We supported the IT Leadership in the university to design and implement a new strategy that enables quality IT support and leadership to benefit the broader institution.

  • Completed the organisational restructure for over 250 staff in just six months
  • Transformed the organisation to be leaner and more efficient enabling reinvestment in new capabilities
  • Moved to product-based working that successfully contributes to departments, faculties, teaching and research goals
  • Re-prioritised delivery portfolio to align to the university’s core business
  • Established a strategic digital function including an Innovation Hub, and created a new IT capabilities for Cloud, Data, Integration, Identity & Trust
  • Multi-million pound reduction in operating costs
  • Reviewed the IT department’s modus operandi and project portfolio
  • Analysed departmental targets, priorities, change drivers and imperatives
  • Designed a new Target Operating Model including governance model
  • Supported staff and senior management throughout the restructure consultation
  • Planned transition and road-mapping, including delivery and risk management
  • Supported staff and university-wide communication throughout the digital transformation process

For further reading on migrating to cloud, or wider digital transformation, please download a copy of the UBDS Insight Digital Transformation for Cloud or contact us at


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